Vehicles occasionally break down. That's not necessarily anyone's fault, since even regular maintenance and care for your vehicle doesn't stop the unexpected from happening, but it is always a troublesome situation. Peoples’ vehicles never seem to fail when you aren't doing anything important. It always seems to be when you have some specific place to be, and the car is bound and determined to ruin our day. Of course, you do have options. Towing services are available, and your insurance provider may even pay for it, but not all towing companies are created equally. Do you know the advantages of hiring the best towing services in Oakland, CA? Continue reading to find out.
This should be everyone's first priority. One of the hazards of trying to tow with another vehicle, such as your friend's truck, is that without the right equipment and know-how, further and potentially even more severe damage to your car can be caused. Towing technicians have the training and tools necessary to tow vehicles safely, and to do so without causing harm.
Of course, vehicle safety is one thing, but it's even more important to keep the people safe. You've probably been told to move your car off the highway and out of the way of oncoming traffic, but it's also a good idea to mark off the area and make sure that you're as visible as possible. A professional will probably give you that precise advice. An expert tower will also provide ID, and you should have been given the person's name and ETA when you called. Today, some towing companies will even text you a picture of the person that you'll be meeting along with their name and a contact number. It's unfortunate, but some towing companies will swoop in and attempt to steal customers. You should always confirm the identity of the tow truck driver and make sure that they're from the company you or your insurance provider contacted. Dealing with a random, opportunistic stranger could end very badly, even if that just means absurdly overpriced fees and shoddy service.
This is one of the primary benefits of towing services. Many towing companies will be happy to respond 24/7, and that means you'll have someone that's able to assist you regardless of when you're calling. That's definitely a safety net that many people appreciate having. Most tow drivers will also be familiar with local mechanics and repair shops as well as know the nearest dealership. That means you'll have your choice of mechanics and shops to deal with when it comes to your repairs. You won't necessarily be relegated to dealing with the one closest and most convenient to you.
Tow trucks can also offer services above and beyond simply towing. Many of them will be happy to give you a jump start, check your battery, and get you going again, even if you don't actually need to be towed. As mentioned previously, your insurance provider may be able to pay for and contact the towing company on your behalf, so you won't even have to make the call or pay for it yourself.
This is often the difference between a good towing experience and the best towing in Oakland. Courteous, energetic, and considerate professionals make a huge difference in any customer-service situation, but that's even more essential when you're nervous, aggravated, and in need of assistance. The best towing companies will always ask about what they could do better and want feedback from you, the customer.