Hiring a towing company is often something you don't have time to research. That means you're basically stuck with whoever is handy, but that doesn't always have to be the case. Today, you can often do a little bit of quick research right from your phone, and that can be a helpful way to avoid a negative experience. But what information will you need and what sorts of questions should you ask? Continue reading for 4 questions to ask when hiring towing services. Hopefully, with a little bit of preparation and the right questions and information, you'll have a pleasant towing story to tell your friends later.
Not all towing companies will have someone readily available. They may already have all their trucks out on calls, and so it could be anywhere from thirty minutes to an hour or two until someone is able to respond to you. That's unfortunate, but that may just mean that you need to call someone else. Additionally, not all towing services will be available 24/7, especially if they're a smaller business. Unfortunately, the further you get away from larger cities, the more challenging it can be to get 24/7 service.
They should have all the needed insurance, and they should have the appropriate license. Usually, that means a commercial driver's license. As a general rule, the longer a business has been in service the more reputable they are, but that isn't always the case. You can also check sites like Angie's List or Yelp for reviews, and you can contact the Better Business Bureau (BBB) to see if they have any outstanding complaints against them and to see if they are an accredited business.
If for any reason you are uncomfortable with them, you should simply go with a different towing company. There are many providers of towing services, and you should never force yourself into an awkward or difficult situation just because they happen to be available.
This is an important one. Some companies are wary of taking cash for safety reasons, but some towers will be happy to accept cash payments. Others prefer card payments, but that does require a card reader, and if their card reader is broken or otherwise not accessible that could obviously present a problem. Many companies will not accept personal checks, so as a general rule, you should opt for another form of payment.
This could wind up being the most important question you ask. When looking for and needing towing services in Oakland, you'll need to know who's coming, when they're arriving, and be able to discuss and adjust logistics if necessary. Sometimes a GPS isn't as accurate as it could be, and even people familiar with the area can get turned around. If you want to be able to meet each other and get the towing services that you require, you're going to need to actually be able to find each other. Since you're the one in need of a tow, that really means that they need to be able to find you, and that's sometimes easier said than done. Make sure that you have a way to contact your tow truck driver directly, so you can find a way to meet each other and get to your vehicle. Playing phone tag may not always be a lot of fun, but it's infinitely preferable to being stranded.